How to Use Social Media as a Powerful Customer Service Tool

As social media becomes more and more the go-to spot for brand interaction, companies without a social presence would be smart to adopt such a system in order to better serve customers where they spend most of their time. According to a study by J.D. Power, 67 percent of consumers

5 Weird Tricks to Grow Your B2B Sales

If you are looking to increase your B2B sales, it can be difficult. But, it doesn't have to be. If you have the right playbook, you can fast-track your way to success. Implement these five tips to start seeing mega profits fast: 1. Facebook Brilliance If you aren't using Facebook

6 Areas of Marketing to Focus on in 2017

For your organization to grow and become more successful and recognizable, you need to have a strong marketing presence. For many businesses, marketing can seem overwhelming because of all of its different components. Having a general understanding of marketing and all of its parts is important, but you also need

We Hear You: 3 Tech Companies That Listened to Social Media Feedback

Social media can be a great way to garner feedback from your customers, but many companies aren't taking advantage of this powerful tool. An estimated 32 percent of consumers who use social media profiles for customer service inquiries expect the brand to respond within 30 minutes, and 42 percent expect